Passenger rights in the event of a delayed flight by Spirit Airlines
When you fly, the trip may not go quite as you imagined. The flight may accumulate a long delay before leaving the airport.
When a flight is delayed by Spirit Airlines, the passenger may not be entitled to compensation but rather to food when the cumulative delay on the flight exceeds two hours, and to assistance from the airline.
The air carrier is liable for damage resulting from a delay in the air carriage of passengers, baggage or goods. He cannot dismiss his responsibility, and be exempted from reimbursing the passenger and providing him with assistance and food at the airport while waiting for his plane to take off from the airport. It will not be enough for him to invoke difficult atmospheric circumstances, technical incidents or, even more vaguely, security imperatives: he will have to justify them.
What is important for the passenger is not the delay itself but the consequences of this harmful delay. The traveler who, due to a three-hour delay, has missed his connection and bought a ticket at full price will ask for a refund, if necessary in court.
If the passenger suffers damage as a direct result of the delay recorded on his flight with Spirit Airlines, such as a hotel night lost or an important business meeting he was unable to attend, he cannot claim a compensation to the American company, but only a refund.
Support for flight delays
In the event of a delay of 2 hours of additional waiting in relation to the departure time (departure delay), or in the event of cancellation or overbooking, you are entitled to support:
– Reasonable amount of food and drink;
– Phone calls;
– One night and transfer if necessary.
In the event of a delay of more than 3 hours, you can cancel your flight and request a full refund from Spirit Airlines.
Right to housing near the airport
If the expected delay between the scheduled departure time and the actual departure time increases to such an extent that you are obliged to extend your stay by one or more days, the airline is also obliged to provide accommodation. Transportation between the airport and the place of accommodation is included. Spirit Airlines does not offer you accommodation? Then you can look for accommodation yourself in a reasonable proportion and request reimbursement of the costs from the airline later. It is also important to retain proof of purchase.
Missing a connection due to a delay
Booked a connecting flight and your flight was delayed as a result of which you missed your connecting flight? You may also be entitled to assistance in this case. In the event of a missed connection, the delay you will experience after taking a replacement flight will be taken into account. If this delay is more than three hours, you may be entitled to a refund.
When to request a refund after a flight delay?
You can choose to cancel your trip if your flight is delayed for more than three hours. If you choose not to travel further, Spirit Airlines is required to refund the ticket price for the parts of the journey you did not complete. If you are only halfway through your trip, you are entitled to a return flight to the first departure point.
In the event of a delay due to exceptional circumstances, you are entitled to care and accommodation if necessary. If Spirit Airlines does not offer this, you can request reimbursement from the airline later.
Have you requested a ticket refund and have not received your money? Then you can reclaim your refund from Spirit Airlines by contacting their customer service.