Travel with Hawaiian Airlines: How to react if you lose your baggage at the airport?

Losing your luggage when you go on a plane trip is a twist that can unfortunately happen. The important thing is how to react well in such a situation. You should already know that it is not the airport which is held responsible but the airline company which caused this loss of baggage, according to the provisions of the Montreal Convention and the Warsaw Convention which determine the amount, compensation in the event of loss.

Please note that if you decide to take a car seat on board the aircraft, you may be charged an additional cost for a separate seat for a child. Consult with the representative of the airline you are traveling with and inquire about possible discounts.

Before leaving, it is therefore advisable to check with your company to find out if your flight is indeed covered by baggage protection under one of these two conventions. Some flights do not benefit from these protections. On the other hand, only checked baggage in the hold can benefit from protection. Cabin baggage is excluded.

Obtain the loss of your baggage at the airport

As soon as you have noticed the loss of your baggage, you must report your damage to the “baggage disputes” service at the airport and request a receipt. Without this first step, it will then be more difficult for you to request compensation from your airline. Fortunately, in the majority of cases, lost baggage is found within 48 hours. Do not forget to specify the address where you are during your stay if you are not returning home. Your recovered luggage will be delivered to you free of charge at the address you provide.

You can also quickly contact the insurance linked to your bank card with which you paid for your flight, which can in some cases cover compensation for your baggage and especially pay you a sum of money to buy emergency clothes. for example. In all cases, carefully keep the invoices for the purchases you have made because of the loss of your baggage, they will serve as proof for you to be compensated. If you have purchased flight cancellation insurance from your tour operator, this usually includes a baggage guarantee.

File a lost baggage claim with the airline

In the event of loss of baggage during a flight by plane, you must send a complaint by registered letter with acknowledgment of receipt to your airline within 21 days, accompanied by the receipt provided by the “baggage disputes” service of the company ‘airport. In this letter, you must assess in money and justify your damage to claim compensation. To make this process easier for you, remember to take photos of your luggage and its contents before check-in. Do not pack valuables in your suitcases; the maximum compensation provided by European airlines is € 1,220 per piece of luggage lost. For other companies, it is 24 dollars per kilo of baggage. Otherwise, it is advisable to take out additional insurance.

Rules and advice for traveling by plane with a car seat

Airline approved car seats can be up to 44cm (17”) wide to fit a standard airplane seat. If in doubt, check with the airline you are traveling with.

Book seats side by side: Keep in mind that some airlines only allow the use of car seats in window seats, so that in the event of an accident the escape route is not blocked.

Remember that car seats are not allowed in the rows where the emergency exit is located.

If you haven’t purchased a separate seat for the child, ask Hawaiian Airlines if they’ll allow you to use the empty seat. If airline rules allow, don’t book your flight on busy days to increase the chances that there will be a seat next door.

What should you do if you ever find that your baggage is lost or damaged?

Quite simply, you have to go to the Hawaiian Airlines Checked Baggage Service counter at the airport or to the service counters of the Hawaiian Airlines Checked Baggage Companies.

If your baggage is delayed, lost or damaged, please complete and submit the “Baggage Irregularity Report” or “Baggage Damage Report”.

Response from Hawaiian Airlines

– Enter your information into World Tracer for tracking.

– The information you enter will be sent to all Hawaiian Airlines baggage service points and all airline baggage service points associated with your route.

– Airline staff will contact you as soon as your baggage is found. The airline will do their best to resolve the issue.

– If your luggage is damaged, the person in charge can inspect the damaged item, so please do not throw the broken item away.

Where are the baggage service counters located at airports served by Hawaiian Airlines?

– All Hawaii airports served by Hawaiian Airlines

– All North American airports served by the American carrier (except New York and Las Vegas)

– Pago Pago International Airport (PPG), American Samoa

– In airports other than those mentioned above, the baggage service counter of its partner company will be available.

North American Airports:

– Las Vegas International Airport (LAS) -Swissport (airport services)

– New York International Airport (JFK) -JetBlue Airlines

– Tokyo – Haneda Airport (HND) – Swissport (Airport Service)

– Tokyo – Narita Airport (NRT) – Swissport (Airport Service)

Fukuoka – Fukuoka Airport (FUK) – Swissport (Airport Service)

– Osaka – Kansai International Airport (KIX) – All Nippon Airways

– Sapporo – New Chitose Airport (CTS) – All Nippon Airways

– Auckland International Airport (AKL), New Zealand – Menzies

– Brisbane International Airport (BNE), Australia-Qantas

– Tahiti International Airport (PPT), Papeete – Air Tahiti

– Seoul – Incheon International Airport (ICN) – Swissport (Airport Service)

– Sydney International Airport (SYD), Australia-Qantas

For any inquiries or additional information, please call a Hawaiian Airlines Customer Advisor directly at 866.389.6654.