American Airlines: Various Ways to Contact Customer Service

For American Airlines, customer service is a pillar of the business relationship. It is positioned at the heart of the customer experience, and for the American company, it is all the actions that accompany the sale and marketing of a product or service (plane ticket, supplements luggage, transport of special luggage, etc.) but also upstream and downstream.

However, at this company, customer service is not limited to the dedicated team. The whole company is concerned by the subject and must work daily in order to constantly offer the best possible service. For example, the accounting department in charge of invoicing and collection of payments is involved in customer relations, agents at the sales and check-in counters, flight attendants, etc.

American Airlines has customer support that aims to respond specifically to technical customer information, encompassing all dimensions of the business relationship. Its team must provide all the attention necessary to best satisfy customers and be attentive to their desires and needs.

Indeed, excellent customer service brings invaluable added value and can even compensate for weaker points.
For example, the efficient handling of a customer complaint can often alleviate the dissatisfaction associated with the inconvenience suffered. The stakes are increased loyalty thanks to great trust.

Excellent customer service like that of AA is characterized by attentive, even empathetic listening which is essential to put yourself in the shoes of your interlocutor and truly understand the ins and outs of your problems and the frustration you feel; unfailing politeness, including in the face of harsh criticism from customers; high responsiveness: speed is very important; pro-activity because anticipation is a sign of great professionalism and commitment; a flexible, agile organization ensuring that the procedures should not be blocking. The structure must be able to adapt. Qualified and competent staff is the key to providing answers in all situations.

The agents forming the American Airlines Customer Relations team have an excellent knowledge of the company, its operation, its products, they are able to personalize the relationship with passengers. For them, a customer is unique and must feel it.

At AA, customer service comes into play before, during and after the sale. The role of this department is more or less extensive.

Before the sale, the advisers respond to requests for price, time and availability information, they advise you in the choice of your plane tickets and other products and services marketed by the airline. And after the sale, they ensure proper management of any problems that may arise (flight cancellation, delay, lost luggage, etc.). They answer questions about a problem occurring during a trip, before departure or upon arrival, ...

Reasons to make a complaint with American Airlines Do you want to be compensated after the cancellation or delay of your flight? After the delay of your flight, you missed your connection and you want to be compensated? On board an American company plane, did you have a disagreement with one of the staff? On the ground, did you have a bad experience with his staff? Do you find that the compensation offered for a delay of more than two hours is not sufficient? Have you been refused boarding by the flight crew? Were you downgraded against your will during your last flight? Do you wish to make a request for reimbursement or compensation following the services of this airline in general? You can file a complaint here.

Before taking action for a claim, we recommend that you contact American Airlines customer service. Professional agents may be able to assist you in your complaint process. We remind you that it is essential to attach a copy of the supporting documents for your claim, such as invoices, ticket receipts, boarding passes, as well as a copy of your identity cards.

You can reach them by phone. This service is free and available Monday to Friday, 9 a.m. to 5 p.m. This phone number will put you in touch with a customer service advisor who only deals with complaints. You can also contact them through their fax. Remember to include your case number if you are sending them documents. You can also go to an American Airlines space at your airport. You will also find advisors on their Facebook page and Twitter.

American Airlines:

Here are the contact details for calling AA free of charge and reaching their customer service with their phone number. This information was found on its official website:
Advisors speak your language, are always ready to listen to you and resolve your various disputes. Call them at:

USA/Canada

Language Phone number Opening hours (central hour)
English 800-433-7300 24 hours
Spanish 800-633-3711 24 hours
French 800-756-8613 7:00 a.m. to 6:00 p.m.
Portuguese 866-824-8717 6 a.m. and 7 p.m.
Creole 800-833-5767 7:00 a.m. to 4:00 p.m.
Japanese 800-237-0027 24 hours
Mandarin 800-492-8095 24 hours

African countries

Country Phone number Opening hours (central hour)
Benign 21-322-795 ou 97-482-220 From Monday to Friday: 8:00 a.m. to 1:00 p.m. / 3:00 p.m. to 6:30 p.m.
Ghana 00233-302-782054 or 00233-302-776724 From Monday to Friday: 8:00 a.m. to 5:00 p.m.
Morocco 0520-001-375 French: From Monday to Friday: 8:00 a.m. to 9:00 p.m.
Saturday and Sunday: 9:00 a.m. to 5:00 p.m.
English: 24h/24
South Africa 011-844-6067 9:00 a.m. to 5:00 p.m.
Togo 228-913-40274 From Monday to Friday: 8:00 a.m. to 5:30 p.m.
Saturday: 9:00 a.m. to 12:30 p.m.

Asia / South Pacific

Country / region Phone number Opening hours (central hour)
Australia 02-9101-1948 English: 24h/24
China 400-818-7333 Mandarin and English : 24h/24
Hong Kong   3057-9197 Cantonese / Mandarin:
9:00 a.m. to 6:00 p.m.
English: 24h/24
India +91 124 601 4200 ou +91 124 417 6700 From Monday to Thursday: 9:00 a.m. to 7:30 p.m.

Friday to Saturday: 9 a.m. to 5:30 p.m.

Indonesia +65-634-98444 English: 24 hours a day
Japan 03-4333-7675 Japanese: 24 hours a day

English: 24 hours a day

Malaysia 03-2053-5120 English: 24h/24
New Zealand 09-308-4014 English: 24h/24
Philippines 02-524-8625 From Monday to Thursday: 8:30 a.m. to 17:30 p.m.
Singapore 6349-8444 English: 24h/24
South Korea 02-3483-3909 Korean: 9:00 a.m. to 6:00 p.m.

English: 24 hours a day

Sri Lanka 072-098-7370 Monday to Thursday: 9:00 a.m. to 7:30 p.m.

Friday to Saturday: 9 a.m. to 5:30 p.m.

Taiwan 02-2563-1200 Monday to Friday: 9 a.m. to 12 p.m. / 1:30 p.m. to 5 p.m.

Closed on public holidays

Thailand 02-634-1031 ou 02-634-1032 Monday to Friday: 8:30 a.m. to 4:30 p.m. Closed on public holidays
Vietnam Hanoi: 24-3933-0330 Ho Chi Minh City : 28-3933-0330 Monday to Friday: 8:30 a.m. to 12:00 p.m. / 1:00 p.m. to 5:30 p.m.

Closed on Saturday and public holidays

Europe and Russia

Country Phone number Hours (local times)
Austria 01-360-277-3960 German:

Monday to Friday: 8:00 a.m. to 6:00 p.m.

Saturday and Sunday: 9 a.m. to 5 p.m.

English : 24h/24

Belgium 070-300-300 (0.15 €/ min from a landline) French:

Monday to Friday: 8:00 a.m. to 6:00 p.m.

Saturday and Sunday: 9 a.m. to 5 p.m.

 

English: 24 hours a day

Croatia 020-898045 English: 24h/24
Czech republic 225-376-447 English: 24h/24
Denmark 82-33-28-95 English: 24h/24
Finland 09-8171-0443 English: 24h/24
France 0821-980-999 (Service 0.12 €/ min + call price) French:

 

Monday to Friday: 8:00 a.m. to 6:00 p.m.

 

Saturday and Sunday: 9 a.m. to 5 p.m.

 

English: 24 hours a day

Germany 069-2999-3234 German:

 

Monday to Friday: 8:00

a.m. to 6:00 p.m.

 

Saturday and Sunday: 9 a.m. to 5 p.m.

 

English: 24 hours a day

Greece 21-1181-3884 English: 24h/24
Hungary 1-429-2346 (from Budapest) English: 24h/24
Iceland 800-4185 (toll-free number) English: 24h/24
Ireland 0818-710-299 (0.08 €/ min from a landline) English: 24h/24
Italy 02-3859-1485 Italian / English:

 

Monday to Friday: 8:00 a.m. to 6:00 p.m.

 

Saturday and Sunday: 9 a.m. to 5 p.m.

Netherlands 0900-040-1666 (1€ per call, plus the price of a standard call) English: 24h/24
Norway 815-62-022 English: 24h/24
Poland 22-584-42-92 English: 24h/24
Portugal 808-20-09-58 Portuguese:

 

Monday to Friday: 7:00 a.m. to 5:00 p.m.

 

Saturday and Sunday: 8:00 a.m. to 4:00 p.m.

 

English: 24 hours a day

Russia 499-403-9507 English: 24h/24
Spain 912-158-999, 902-054-654 (0.08 €/ min from a landline) English / Spanish: 24 hours a day
Sweden 0771-200-666 English: 24h/24
Swiss 0848-289-289 (0.08 CHF / minute from a landline) German / French / Italian:

 

Monday to Friday: 8:00 a.m. to 6:00 p.m.

 

Saturday and Sunday: 9 a.m. to 5 p.m.

 

English: 24 hours a day

Turkey 0800-6212-153 English: 24h/24
United Kingdom 0207-660-2300 or 0844-369-9899 (0.05 GBP / min plus access fees charged by the operator) English: 24h/24

Islands

Caribbean and Bermuda Anguilla 800-744-0006 24 hours
Antigua 800-744-0006 24 hours
Aruba 297-582-2700 24 hours
Bahamas 800-433-7300 24 hours
Barbados 800-744-0006 ou 246-428-4170 24 hours
Bermuda 800-744-0006 24 hours
Bonaire 297-582-2700 24 hours
Cuba 0800-22737 24 hours
Curacao 599-9-869-5707 24 hours
Dominican Republic Santo Domingo: 809-542-5151 Toll free number: 1-809-200-5151 24 hours
Grand Cayman 800-744-0006 24 hours
Grenade 800-744-0006 24 hours
Guadeloupe 0821-980-008 (Service 0.12 € / min + call price) - English 0821-980-008 (Service 0.12 € / min + call price) - French 24 hours
Haiti 509-2996-6000 9:00 a.m. to 6:00 p.m.
Jamaica 800-744-0006 24 hours
Porto Rico 800-981-4757 24 hours
St-Kitts 800-744-0006 ou 869-465-2273 24 hours
St-Lucia 800-744-0006 24 hours
St-Martin 1-721-545-2040 24 hours
St-Vincent 800-744-0006 24 hours
Trinidad 868-821-6000 24 hours
Turks and Caicos Islands 800-744-0006 24 hours

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